How to Handle the Non-Compliant Patient

non-compliant patient.jpg
non-compliant patient.jpg

How to Handle the Non-Compliant Patient

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How to Handle the Non-Compliant Patient

Presented By: Jeff Baird, Esq, Brown & Fortunato, P. C.

October 24, 2018

2-3:30 pm

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A “noncompliant patient” can take many forms. For example, a CPAP patient may negligently, recklessly or intentionally damage his concentrator. As yet another example, the oxygen patient may fail to have a face-to-face visit with his physician in order for the DME supplier to obtain a recertification CMN. And what about the oxygen patient who refuses to return his concentrator when the RUL has expired? Or what about the oxygen patient who insists on smoking when using the concentrator? This program will discuss the legal rights the supplier has in response to a noncompliant patient. Recognizing, however, that it may be unrealistic…and perhaps even risky…for the supplier to exercise its legal rights, the program will discuss practical steps that the supplier can take to deal with a noncompliant patient. Examples of practical steps include sending out reminder letters, sending out lapse notifications, offering gift card incentives to persuade a patient to return an item, and contacting the patient’s physician and/or caregiver.